Greetings Ascended

RIFT Prime has been a fantastic adventure through the history of Telara, but it’s time to bring this particular journey to a close. Prime will come offline at the stroke of midnight Pacific time (7AM UTC) on March 31st 2019.

Character and Credit transfers will begin the following week and will be completed by April 7, 2019.

How is it going to work?

All transferred characters will be available on Reclaimer (Trial Only Server) in the US environment, and players will be able to transfer those characters to any other US live shard. We currently do not support character transfers between the US and EU environments.

All accounts that have at least one character who reached level 50 on Prime will be able to claim the following on Live once character/Credit transfers have been completed (can be claimed only once):

• Level 65 Character Boost Pack
• 1 million Loyalty

What about the character slot maximum, can the current limit be exceeded?

Current limits cannot be exceeded. Players who have more than the maximum allowed Live characters will need to make room for any characters they wish to move characters off Reclaimer (13 slots for those who purchased the original Wilds Pack).

Any updates about name collisions? Will players be able to keep their names or how will this be resolved?

Characters who have name conflicts will be given the opportunity to choose a new name. Character names with a conflict will automatically have additional characters appended to the end of their current names until a new one is chosen.

What will happen to guilds?

Guilds will not be transferred to Live environments.

What should players do to prepare their individual accounts for the transfer?

Any items you want to transfer over to Live will need to be removed from Prime guild banks.

Thanks for being a part of RIFT Prime! We’re so grateful for all your incredible support!

Have more questions or want to stay up to date in case anything changes? View our corresponding forum thread and ask away. We’ll answer as many as we can!

Mechanical Walkers are suddenly growing in number across Telara – could it be the influence of Crucia?
(more…)

Greetings folks,

As you may have noticed, recently we’ve been experiencing some certificate issues with our websites. These same issues also caused some players to have trouble accessing games.

We’ve released fixes for the majority of these issues, but we have an update coming for Glyph that should be the final step to resolving this completely. Unfortunately, players using older versions of Glyph won’t be able to update to this newest version.

If you have trouble updating Glyph you’ll want to delete it from your computer and download the latest version. Find the latest version here.

We’re very sorry for any inconvenience this causes.

Thanks very much.

Dear players,

Due to the recent transition to the gamigo structure and the approach of the holiday season, the customer support is currently operating at a slower pace. For the time being, please submit your tickets for new issues on the Trion Worlds support page as the gamigo support page does not have the ticket queues for your game.

While all tickets will be handled in time, we ask for your continued patience as we work through the backlog. Here are some options to explore while you wait for a response to your ticket:

• Please visit our forums first, as you might find the answer for the issue you are experiencing without needing to send a ticket.
• Do not send multiple tickets for the same issue, since it creates an unnecessary number of tickets and will further delay the response to your tickets and the other players in the queue.
• Please be careful with the game and language you select. Sending a ticket to the wrong game/language queue will increase response time as our team will need to send your ticket to the proper queue.
  If you speak multiple languages, please do not send tickets regarding the same issue to different language queues, as it will also increase response time. One ticket, using the language you are the most comfortable with, is enough.
• Do not reply to your ticket/bump the ticket if you did not receive an answer from us as it will only send your ticket back to the end of the queue, thus delaying our response.

Please follow these guidelines and we will get back to you as soon as possible.

We apologize for the inconvenience caused and thank you for your understanding,

Your gamigo customer support team

Join the discussion!