Hosted Trove Livestream – Aynatanya

Greetings, Trovians!

This week we’re excited to host the incredible Aynatanya during our normally scheduled livestream! Both English and Spanish will be spoken during the livestream. You can watch the stream hosted on our channel, but to take part in this week’s giveaways you’ll need to watch on hers:
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Customer Support Delay Notice

Dear players,

Due to the recent transition to the gamigo structure and the approach of the holiday season, the customer support is currently operating at a slower pace. For the time being, please submit your tickets for new issues on the Trion Worlds support page as the gamigo support page does not have the ticket queues for your game.

While all tickets will be handled in time, we ask for your continued patience as we work through the backlog. Here are some options to explore while you wait for a response to your ticket:

  • Please visit our forums first, as you might find the answer for the issue you are experiencing without needing to send a ticket.
  • Do not send multiple tickets for the same issue, since it creates an unnecessary number of tickets and will further delay the response to your tickets and the other players in the queue.
  • Please be careful with the game and language you select. Sending a ticket to the wrong game/language queue will increase response time as our team will need to send your ticket to the proper queue.
    If you speak multiple languages, please do not send tickets regarding the same issue to different language queues, as it will also increase response time. One ticket, using the language you are the most comfortable with, is enough.
  • Do not reply to your ticket/bump the ticket if you did not receive an answer from us as it will only send your ticket back to the end of the queue, thus delaying our response.

Please follow these guidelines and we will get back to you as soon as possible.

We apologize for the inconvenience caused and thank you for your understanding,

Your gamigo customer support team

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Trove Team Letter

Trovians,

We’re sorry it’s taken a while to get word out to the community. It was very important to us that any information we shared was completely locked in because we recognize the very valid concerns players will have when a situation like this arises.

The folks at gamigo are working very hard to make sure our team has the resources we need to move forward with ongoing development. This whole process has moved very quickly but there is still more work to do. Geode phase 2 is being finalized and we hope to have info on when that will release and what it will contain in the near future. We wanted to specifically call out that Uber 10 and the new surface biome on Geode are core components of the update.

Adjusting to a smaller dev team will give us the opportunity to create a more agile development structure. By moving away from massive, monolithic plans for each major update we can empower our designers and engineers to team up on features that excite them and then bring those features to the game more quickly.

A key part of this agile development structure will be to decouple the PC and console versions of Trove. We have the ability to quickly roll out features and fixes on the PC then put these updates together for the consoles separately. Console players will still receive all the PC content it’ll just be on different timelines.

We know you’re all anxious to hear more specifics about future content. Our immediate focus is to deliver Geode Phase 2 this year and will have more info to share on future updates after we’ve rolled out this important update.

Thanks for reading,
-The Trove Team

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