The following policy details the regulations around the simultaneous access of more than one account in ArcheAge: Unchained. It addresses our stance on multi-clienting, multi-boxing, using virtual machines, client management software, operating system emulators, streaming services, and similar topics. This policy is necessary to preserve a fair play environment and disrupt alternate character abuse. It does not supersede our governing Terms of Service or End-User License Agreement and is enforced by our game integrity support team.
The Rule of Three
The number of accounts per player is limited to a maximum of three for ArcheAge: Unchained. Each account begins with two available character slots and may ultimately contain up to six character slots (additional character slots not available at release). The Rule of Three applies singularly to each member of a household, or shared access space such as a school or PC Café.
Multi-Clienting vs. Multi-Boxing
Running multiple ArcheAge: Unchained clients on the same PC (Multi-Clienting) is prohibited and is inherently prevented by our client security software: Easy-Anti Cheat (EAC). All players must access the game client through a sanctioned launchpad method (such as Glyph or Steam) and must always adhere to EAC protocol. Playing ArcheAge: Unchained on multiple PCs simultaneously is permitted if all characters are maintained by active player inputs and are not automated by any means other than what is available within normal gameplay (ex. the /follow command). The use of third party programs, macros, or similar utilities is strictly prohibited. ArcheAge: Unchained may be played simultaneously on the same PC with the Legacy version of ArcheAge. A player may absolutely log out of one account and onto a secondary or tertiary account singularly played on the same PC.
Virtual Machines and Client Management Software
Applications used to create a contained or replicated environment to run the ArcheAge: Unchained game client are not permitted. This includes using remote access protocol to manage multiple game clients across multiple PCs from a main PC.
Operation System Emulators
We permit the use of Operating System Emulators for the single purpose of running the ArcheAge: Unchained game client on an OS that is otherwise unsupported. All sections of this policy must be observed in conjunction with this ruling.
Using a streaming service to play ArcheAge: Unchained is not permitted at this time. This ruling is subject to change in the future depending on if we officially recognize or support such a service.
Keyboard and Mouse Software Emulators and Hardware Switches
We do not support the use of third party software that emulates or replicates keyboard inputs or mouse clicks. Hardware switches used to swap the use of a keyboard and mouse to multiple devices are allowed if they only control one PC at a time.
VPNs and Ping Optimizers
Tunneling services used with the intent to mitigate unusually high ping times resulting from accessing the service from a distant region are permitted for use on a personal risk basis but are not officially supported.
Detections, Violations and Disciplinary Action
Customers who violate any aspect of this policy are subject to immediate disciplinary action up to or including the permanent termination of account access. A Zero Tolerance approach to the abuse of these regulations is in effect. Offenders will be identified based on trending interaction from alternate accounts when interacting with a main account (or vice versa). Disciplinary action administered will be managed on a case-by-case basis. Any attempt to circumvent the intent of the policy will be considered the same as an overt infraction. We will absolutely act against edge cases and ignorance is no excuse.
Our Commitment to Transparency
Unrelated to the Multi-Account Policy, but as a key pillar of delivering ArcheAge: Unchained, is our commitment to transparency and providing justification about our approach. Throughout the history of ArcheAge in the North American and European regions, we’ve had various stances on all topics discussed in this policy. Originally, with the release of the product in 2014, an application known as Hackshield prevented multi-clienting at a very basic level. When the client security application was sunset in 2015, we made a change to allow multi-clienting with no restriction on alternate account ownership. This led to a volatile situation on the Legacy service that permitted players to run upwards of a dozen characters simultaneously. The largest historical abuse cases include the simultaneous (and illicitly automated) play of up to 50 characters.
While multi-account play may be common in other online games, it can be extraordinarily abusive in ArcheAge: Unchained due to the time-managed progression systems (like Labor regeneration) when combined with the player driven—and mostly tradable—in-game economy. Multi-boxing is ultimately permitted due to the physical requirements to play the game, and the limitations on how many accounts can be simultaneously managed. Multi-clienting is not supported due to the ease at which multiple characters can be played.
If you witness a player who may be violating this policy, it’s highly likely that we’re already aware and are in the process of reviewing action. If you’d like to report a suspected player, please feel free to contact our customer support team here: https://support.gamigo.com/hc/en-us/articles/204400287. Thank you for your positive contribution to the fair play approach to ArcheAge: Unchained.