ArcheAge: Unchained – Character Reservation Update

Character Reservation for customers who purchased Chainbreaker Founders packs will begin at the following times:

EUROPEAN REGION: Saturday, October 5th, 2019 at 10:00 AM UTC

NORTH AMERICAN REGION: Saturday, October 5th, 2019 at 10:00 AM PDT

The Shadows Revealed game client will be available for pre-download 24 hours prior to the times announced above.

We originally communicated that Character Reservation was targeted to occur simultaneously with the release of the Unchained Public Test Server (PTS) on October 1st, 2019. This was sub-optimal for several reasons:We needed to adequately communicate the Character Reservation Time with enough grace period to pre-download the client.

  • Players would have to choose to either rush to PTS or reserve their character if both were available at the same time.
  • Some players felt that the weekday release time was inappropriate due to collision with life responsibilities.
  • Customers who were attempting to buy the Founders packs encountered purchase delays requiring a customer support response.

As with all communication about the Unchained release, our foremost goal is to openly communicate the moment decisions like this are made, and most importantly explain the reasons why we made them. The ambition to speak loudly and frequently about all related topics through our social channels means we’re susceptible to real time adjustments like this one.The Unchained Public Test server will continue along schedule, opening for founders tomorrow, October 1st, 2019 at 10:00 AM PDT. PTS uses the same server as the Media Preview that occurred this past weekend and character data will not be wiped. The first 2-3 days of testing will focus around load balancing with an active population cap in place, but the server will be available for constant play. Later during the week, the population cap will be increased allowing for the same atmosphere as a live server. Here is an example of some critical data we’re tracking during first days of PTS:

  • Hardware configurations that support both the Unchained release, and the Shadows Revealed update.
  • The queueing system.
  • Character creation data including progression/advancement trends.
  • The impact of revamped main story quests vs. rush progression.

After this initial testing phase concludes, we’ll move forward with a focus on iterating against game play systems, the marketplace, fixing feature and localization errors, and most importantly actioning community feedback.

We’ve created a centralized location to gather feedback about PTS/Unchained here: http://forums.archeagegame.com/forum…-Game-Feedback

Please ensure all opinions/requests are posted at this location as the dedicated teams at gamigo and XLGames are actively reading posts hourly. Side note, you’re required to have a level 15 character on an ArcheAge F2P account to post, but we’re working to disable this restriction so all Founders can contribute.

Thanks for your continued support of Unchained!

@Khrolan