GENERAL QUESTIONS

When will Devilian shut down?

Devilian will come to an end on March 5, 2018 at 12pm PST.

When will the Devilian forums shut down?

The Devilian forums will shut down two weeks after the game ends, on March 19, 2018 at 12pm PST. We invite you to save any discussions or images before that date.

What about Devilian social media?

We have now locked the Devilian Facebook page, Twitter and Instagram and do not expect to be updating them in the future.

Are you shutting down the Steam forums too?

The Steam forums will come down when Devilian officially shuts down, as the game will no longer be accessible.

Who is eligible for the new game welcome package?

Anyone who was an active player within 90 days prior to the announcement, made on January 19, 2018, or any player who has credits on their account.

How do I claim the new game welcome package?

You will receive an email from our Customer Service team this week. Please follow the instructions within and claim your new game package and credit transfer before March 5, 2018 at 12pm PST to ensure that we can assist with your transition quickly.

Can I transfer to another Trion Worlds game before the sunset date?

Yes you can! Please submit a ticket to our Customer Service team and they’ll move you over as soon as possible. Pre-transfers may take up to a week to complete. 

I have Patron time left in Devilian. What happens to it?

Any remaining Patron time at the sunset of Devilian will be transferred to the new Trion Worlds game of your choice.

Can I claim this as a Steam player?

Yes! All of our Trion Worlds games can be accessed via Steam!

What if I missed the window of opportunity to claim a new game welcome package and credit transfer?

Our Customer Service team stands ready to help. Please sign in to submit a ticket via https://support.trionworlds.com

What if I have a question about my Devilian account that isn’t addressed here?

Our Customer Service team stands ready to help. Please sign in to submit a ticket via https://support.trionworlds.com